Meadows Blog
12/12/2011 12:00:00 PM
by Edward
in Guest Stories, Guestimonials
| 0 comments
I would like to reiterate how much Mt. Hood Meadows means to me and my family. I am 46, grew up in New England, and have skied all over US, Canada and Europe. Based upon this experience I think Mount Hood Meadows is a rare gem in that it has such extraordinary diversity of terrain and conditions and is also so well run as a ski area. Like many other families around this area my three kids have basically grown up with Meadows as their playground, and as a family we cherish the happy memories that we have from skiing there over the years. Through good times and bad Meadows has been a place of great comfort and joy to us and every year when we see the parking lot attendants waiting as we swing into the main lot for the first time there is a palpable sense amongst all us of "coming home" to the mountain. I hope all of you at Meadows are proud of where you work and what you do because you have provided such a great experience to all of us in the skiing and riding community for many years. I can only hope that this service will continue for many more seasons to come.
In summary and with highest regards,
Keep up the good work!
-- Edward
12/6/2011 2:00:00 PM
by Marcia
in Guest Stories, Guestimonials
| 0 comments
For many a Thanksgiving and Christmas holiday, my kids and I have enjoyed the relative quiet of the resort on a holiday morning. What great family time together, and a great way to work up that appetite for the holiday meal. This last Thanksgiving ended a bit different, however, as I took a bone shattering fall, and had my "Thanksgiving meal" in the hospital. Now I don't suppose you want too many injury stories flooding your Blog, but this is not a story about injury, but one of praise for your Ski Patrol!
I was thankful to have received the expert on the slope care by Billy. I work in healthcare, and supervise a large staff of professionals. I was quick to recognize Billy's excellent skills, and critical thinking, and I knew I was in good hands and could relax. While caring for me, he was ever alert to the environment, and ongoing dangers and took control to close the run, until I could safely be removed. He calmly gave orders to others in my group, and generally organized a very safe rescue.
I have to say, I was a bit anxious about the sled ride out, with early season conditions, and rocks abounding. My second KUDO goes to Gavin, who knows your mountain as well as home, and did an excellent job of providing me with a very comfortable transport to the clinic!
There were many opportunities for my rescue to be challenging, and I am so very grateful for the excellent, professional team you employ! The majority of your guests will never need such services, but should be aware of the excellence that is there should the need arrive. Thank you Gavin and Billy !!!!!!
-- Marcia
3/22/2011 2:30:00 PM
by Alisa
in Guest Stories, Guestimonials
| 0 comments
I want to thank the guys that work in the Demo Center for their impeccable customer service. I had the opportunity to demo some great skis for my level and ended up purchasing them on Sunday during the sale. The guys were there to help us with questions and I even had to go in later on in the day for a boot fitting and Matt helped me out. Thanks to him my boots fit perfectly but most of all I appreciated the assistance from everyone and applaud them for having smiles on their faces - even at 7 in the morning! Kudos to the Demo Center team!
-- Alisa
3/12/2011 8:00:00 AM
by Beth
in Guest Stories, Guestimonials
| 0 comments
Richard is our favorite Lift Operator. He's assertive and keeps people moving. Thanks Richard for helping us every Saturday at Hood River or Mt. Hood Express!
-- Beth
3/8/2011 7:00:00 PM
by Rich
in Guest Stories, Guestimonials
| 0 comments
We (CSRT) had our ski-a-thon as Cooper Spur Saturday. We also had an impromptu charitable collection for one of our members with a serious lung disease. Your employee at Cooper Spur (Deno) pledged a significant $ amount to one of our ski-a-thon kids! AND, one of your parking attendants at cooper spur (red hair/beard - Deno will know him) contributed to our charitable collection! This was an amazingly fond and praiseworthy act by both of these folks. Things like this by the Cooper Spur staff go way over the top of expectations and really set it apart as a family focused area. I just wish we could count on snow there! I hope you find a way to praise / acknowledge these guys - thank you.
-- Rich
3/8/2011 3:30:00 PM
by Mike
in Guest Stories, Guestimonials
| 0 comments
Your crew working the Mt. Hood Express lift is doing a great job. In general your lift operations have greatly improved. Give them a yell. Cheers.
-- Mike
3/7/2011 9:30:00 PM
by Sandi, Keeley and Mckenna
in Guestimonials, Guest Stories
| 0 comments
Kudos to Patrick Billings, ski instructor. My daughters finished their make-up lesson today. Lauren B. was able to have him come up extra to teach a make-up class and the girls loved being able to finish off their sixth session with Patrick. Continuity is valued by parents and loyalty is well establish with young ones. Patrick took several little girls who had never been on skis and had them progress from the ballroom carpet on day one to Mt. Hood Express-Ridgerun, Beavertail, South Canyon etc today. I'm so excited and thankful. I appreciate all the ski lesson crew for their hard work and due diligence! Also kudos to Scott in rental for going the extra mile. One day last month, he insisted on coming up to the ballroom carpet to make a binding adjustment when I failed to bring my daughter & boot in with the ski! He was happy for a little fresh air and I was appreciative that it saved time. Again, thank you for your team work.
- Sandi (mother), Keeley (7) and Mckenna (6)
3/6/2011 10:00:00 PM
by Rogan
in Guest Stories, Guestimonials
| 0 comments
I want to praise Aileen at the Concierge desk for going far out of her way to help me today (Sunday, March 6th). She was extremely helpful and saved me a great deal of stress, expense, and possible illness -- the batteries in one of my medical devices unexpectedly died, and the retailers were out of stock of the AAAs I needed. Somehow she was able to find some quickly enough that I was able to continue with my day as planned, instead of making an emergency trip back to Portland.
I am impressed and very grateful!
-- Rogan
3/6/2011 2:00:00 PM
by Phillip
in Guest Stories, Guestimonials
| 0 comments
After a long day of snowboarding on Thursday I could not get my vehicle started. It was cold, it was snowing hard. I was distressed. The concierge desk called in the lot attendants, the lot attendants got a mechanic involved and together we eventually got it started and I safely got of the mountain. Everyone involved was so helpful and cool about it. Can't thank them enough. Meadows has an A+ crew top to bottom. I'm truly impressed at the operations in general this year. Thanks again.
-- Phillip
3/4/2011 2:52:00 PM
by Lawrence
in Guestimonials
| 0 comments
I love the grooming you are doing this year. I was disappointed in the lift offerings last Friday (March 4th). The other lift operators were very helpful however in answering questions regarding the reasons and timing of them returning to service.
-- Lawrence
2/27/2011 6:30:00 PM
by John
in Guest Stories, Guestimonials
| 0 comments
I would like to offer a very heartfelt thanks and the highest praise for Tina Buschauer in your seasons pass and group sales department. We brought a Young Life group of 60 to your mountain for the President's day weekend. There was a mix of juniors and adults and some who needed to rent equipment and others who only wanted to ski one day instead of two. To put it mildly it was very complicated.
Tina was calm and just extremely helpful. She was so easy to work with. You have a great customer service oriented employee in Tina and one that ads great value to your company.
Kudos to Tina.
-- John
2/22/2011 9:38:00 PM
by Andrea
in Guestimonials
| 0 comments
Hi there,
I just want to say thank you to the great writer, who gives the daily report. I'm enjoying reading it and looking forward not only to the messages but also to the entertaining style. THANKS!
-- Andrea
2/22/2011 5:26:00 PM
by Chris
in Guestimonials
| 0 comments
Praise for Tony Smiley!! What a nice way to end a perfect day of skiing!!! He is a talented musician!! Thank you!
-- Chris
2/22/2011 5:07:00 PM
by Joe
in Guestimonials
| 0 comments
Praise!
1. Great customer service when MHM hands out cookies on busy weekends. Not only do people appreciate it, but it puts everyone in a good mood as well, including the lift operators who get to make people happy… Nice touch!
2. Womens Clinic: My daughter attended the last Womens Clinic & couldn't say enough about the instructor and the difference it made in her skiing.
Keep up the good work!
-- Joe
2/22/2011 1:40:00 PM
by Tara
in Guestimonials
| 1 comment
I would like to commend one of your ski/boarding instructors Sean Torney ( hope thats right ). I have been taking the two hour walk in lessons, and was impressed with Sean's kindness and skill. I learned a lot from him during my session, and felt both safe, and at the same time encouraged to try new things and press my limits. I have taken classes from several instructors now, but feel like Sean was most definitely the best yet!
Great Job!! And Thank you medows for having such kind and capable staff.
-- Tara
2/19/2011 2:17:00 PM
by Jason
in Guestimonials
| 1 comment
Great job getting Cascade open so early on Thursday! I think that might be the earliest I have seen that lift open on a weekend. Also, one of your morning lift ops at Mt. Hood Express has the best attitude and great customer service. The best I have seen at Meadows. Name on badge is Stone.
See you next week!!!
-- Jason
2/14/2011 1:15:00 PM
by Lynann
in Guestimonials
| 0 comments
Thank you for the fun festivities at the Blue Chair on Sunday for Valentine's Day!! It was great with the fire pit, comfy chairs and good treats!
I also want to thank the folks at Shooting Star, I made them a bird feeder last season (I was making them for my golfing group and had to work on them after skiing so I told the guys that was what I planned to do most afternoons and they said that they could use one too. I thought they would just put it inside because it had pink roses all over it) to my surprise they had it up all last season and brought it back out this year. It was kinda falling apart, it is now good as new, Leo fixed it and it is hanging once again.
I feel that staff on all the lifts are fantastic! It is so fun to be welcomed on every lift on the mountain by name and a big smile! Thanks guys, you are the best!
-- Lynann
2/14/2011 7:34:00 AM
by David
in Guestimonials
| 0 comments
I am a season pass holder. In the lift line on sunday 2/13later in the afternoon EDWARD was working putting folks into groups of four and managing the merge of the 2 incoming lines at cascade express. He was very friendly and directive with people and the lines were moving fast and without issues due to him and his great attitude to keep the lines moving. I nominate him for employee of the month. he did a great job! -- David
2/13/2011 5:27:00 PM
by Jan
in Guestimonials
| 0 comments
Thank you very much, it's been an awesome year for the kids. I am also a convert, MHM is so much more kid-freindly and my kids prefer it over Timberline, for sure. I love how you can see so much from the huge lodge windows and everyone can check in on regular intervals just out fromt by the kiosk or ski check. It has worked great! The instructors for all the kids have been top notch. Thank you for your time and help. You were great with all my questions. I'll know what I am doing next year! -- Jan
2/2/2011 8:00:00 PM
by Meadows Team
in Connection, Media Center, Guestimonials
| 6 comments
The high pressure system we've been enjoying the past week has set up some stunningly beautiful and fun days on the mountain. Spring-like skiing conditions throughout the day and into the evening has made this usually wintery time of year enjoyable. Morning corduroy gives way to afternoon hero corn great for carving. The groomers have been doing exceptional work - laying magnificent corduroy down on our 70 inch base. And the result - we'll let our guests tell you.
Come on up and see what you've been missing!
Video filmed and edited by Pierce Hodges from mComm (Mountain Communications).
1/31/2011 8:29:00 AM
by Jennifer
in Guestimonials
| 0 comments
Hello, I purchased your 3x learn to snowboard package and spent my first day on the mountain yesterday in over 6 years. Your instructor, Talon, was just great. He really broke down the steps so that everyone in the group felt comfortable and made the experience fun for adults who were trying hard and not wanting to look too silly. Thanks for having such a great deal for learning and such great instructors! -- Jennifer
1/28/2011 8:26:00 AM
by Rick
in Guestimonials
| 1 comment
I have been a pass holder for about 20 years and would like to compliment the grooming crew for the amazing quality they produce, and the vast amount of area you groom,( when needed). I love ripping your courderoy! also at least one of you is completely mental for laying a track down that thing at the start of marmot ridge, oring, 4 bowl..ect. what a ride that must be! Keep it up guys. -- Rick
1/23/2011 11:31:00 AM
by Meadows Team
in Connection, Guestimonials, Media Center
| 5 comments
Over the past two seasons Mt. Hood Meadows has restructured its snow reporting efforts, creating a Mountain Communications team (mComm). These communications pros take the job of reporting accurately and immediately changing conditions and lift operations. Certainly last week's extreme weather presented challenges, but also placed mComm in the spotlight. We wanted to share comments received from guests about our team's efforts - as well as share with you a time lapse sequence of weather photographed by Temira and edited by Pierce from mComm.
Great work team!
Just want to say thanks for the accurate post on the conditions page AND it's nice to have the humor too. I know it's been a tough January but we are dealing with mother nature, so better to find the humor! - Natalie
I just wanted to let you guys know that I really appreciate the humor and honesty that the condition reports have. Whoever is in charge of the communications is doing a great job! They are the best conditions reports I have seen from a mountain. - Allison
Wow, simply amazing! Truth and honesty in the snow ( rain...) report , delivered with humor and a suggestion to come to the mountain anyway to watch the games for a change of scenery and some social time . No other ski areas seem to deliver these fabulous descriptions of what's REALLY happening, instead preferring to hedge their bets with clipped vague wording when the weather is really better for ducks than humans.You ROCK !!! - Julie
1/17/2011 10:53:00 PM
by Rachelle and Family
in Guest Stories, Guestimonials
| 0 comments
Thanks for a great weekend ski experience. My husband and I hadn't skied for 10 years and this was our 5 year old's first ski experience and we left our 2 year old daughter in the day care. We were very impressed overall with how well run the resort was. Management seemed very present and involved in making sure everything was running smoothly and customer needs were met. When we had a question about where to find the deli, someone actually walked us there despite a busy Sat. crowd. Also, we observed how all staff from food service to day care, to ski school to rentals, really wanted to make sure we had everything we needed and had a great experience. We will definitely be back. Thanks for working so hard to make everything run so smoothly! -- Rachelle and Family
1/12/2011 7:43:00 AM
by Laura
in Guest Stories, Guestimonials
| 0 comments
This past Sunday, Jan 9th, I took the women's clinic and had Desiree as our groups instructor. I just wanted to say how GREAT she was. She was patient, enthusiastic and completely helped our group build the confidence we needed to get down some terrain some of us might not have skied before. The other instructors were very helpful as well. It was a great clinic and I will be signing up for more now.
-- Laura
12/20/2010 9:11:00 AM
by Josh
in Guestimonials
| 0 comments
I wanted to take a moment to thank everyone at Mt Hood Meadows for an outstanding day! Your twilight kids program made it financially feasible to introduce my daughter to the sport and your staff was wonderful. We were greeted with smiles and positive attitudes everywhere we went, even cookies at the front door! The rental staff made the difficult task of getting two kids outfitted as pain-free as possible and your instructors were top notch, even providing me with slope side progress reports.
I am a long time skier/snowboarder and have been looking forward to the time when I can enjoy skiing with my daughter, thank you for making her first day a success! Having a few hours to get a few turns in myself was the icing on the cake, what a great time!
Please feel free to pass this message on to those who were responsible for such a great experience.
-- Josh
12/12/2010 5:00:00 AM
by Clint
in Connection, Guestimonials, Overcoming Inertia
| 0 comments
The past three seasons, I have been dealing with horrible foot pain from my boots. I have tried a bunch of different brands of boots and they all gave me trouble, actually, they were ruining my on hill experience. Finally, on opening day I had had enough of the pain and decided to go to the High Performance Center and see what they could do for me. I ended up talking to Matt Monboquette at the HPC about the issues I was having and he suggested that I get some conformable footbeds. Apparently he had just attended the Masterfit University and was gung-ho to make my boots work. Not only did he make my boots fit like they were made for me, he gave me all kinds of great tips about lacing and fit in general that I was previously oblivious to. The process is quick, easy and affordable! If your boots are hurting or you just want to experience ultimate comfort in your boots you will not regret going to see these guys.
-- Clint
Meadows: Thanks to Clint and to our crew at the HPC. By the way, Clint snowboards and was our first guest that we make customized footbeds for snowboard boots for. The principals work for both disciplines so stop by HPC to find out how we can improve your day on the mountain.
12/4/2010 2:00:00 PM
by Ali-Andrea
in Guest Stories, Guestimonials
| 0 comments
I have a PRAISE!!! I signed up the the 1st timer/3 time lessons. I have to say so far I have loved it. The first day was a little rough (and it was busy, thanksgiving weekend). My second time was perfect I had Rod as a teacher and he was wonderful. I learned a lot and got way more comfortable on my board. You guys/gals made sure that I got into the right class for my level and I would say it was wonderful. Thank you so much for the package for 1st timers, it is completely worth it. You are are doing an AWESOME job!!!! Keep it up.
-- Guest Ali-Andrea
Meadows: The 3 Time Passport at just $99 is an excellent way to begin your New Adventure on the slopes!
3/24/2010 7:27:00 AM
by Ashley M.
in Guestimonials, Guest Stories
| 0 comments
Dear Meadows Staff,
I finally got to ride at Meadows for the first time in five years yesterday, and had an amazing day! The staff in every area was outstanding, and my sincere thanks goes out to them for being so genuinely kind, accommodating, and helpful.
Specifically, there was a man with a broken foot, whom I asked several questions throughout the day, and every time he was so genuinely accommodating. I was impressed, especially this late in the season! I am sure he is bumming on the broken foot, but he was wonderful.
The ski shop employees were extremely kind as well. I had a problem with my son's binding, and when we walked in to see if they could fix it, they were so kind and non-intimidating. I was very impressed. I cannot remember the name of the man who fixed my son's board, but he was extraordinarily helpful and patient. Since the repair required a little time, we sat in the shop for a while, and he was equally welcoming to every person of every walk of life who walked in. I have had a job where I had to answer the same question a thousand times and deal with snobby people and punk people, and I was horrible at it! This guy was amazing.
We finally got out on the mountain and had one of the best days ever up there!
Thank you so much to all the staff!
Sincerely,
-- Ashley M
3/7/2010 8:25:00 PM
by HR Dad
in Guestimonials
| 1 comment
I managed to get separated from my 4 year old son today while loading the Cascade Chair. I'd like to whole-heartedly thank the skiers and the lift operators that helped us reunite... especially the folks who rode up with him on the chair, and kept him feeling calm.
What could have been a traumatic experience has actually boosted my sons confidence, and reenforced the sense of community and cooperation that I feel up at the mountain.
I'd also like to thank the lift-operators at Meadows that consistently recognize and great him by name (before reaching for the pass)... way to stoke the kids!
-- HR Dad
3/1/2010 12:43:00 PM
by Amy M.
in Guestimonials
| 0 comments
I just wanted to let you guys know I had a wonderful time learning to ski in a group lesson with Brent on Sunday (the 10 am lesson 2/27). He was so patient with us and I had no idea how easy he would make it. I thought I'd spend the whole two hours on my butt, but instead, I spent the whole afternoon skiing...can't wait to come back up, and thanks Brent! I've wanted to learn to ski my entire life. My goal is to get good enough to ski back down the mountains I climb. I've spent a lot of time on Hood's summit, but skiing is a whole new thing. Thanks for helping me experience the mountain in an entirely different way!
-- Amy M.
3/1/2010 8:43:00 AM
by Ed Drew, Principal Cascade Locks School
in Guest Stories, Guestimonials
| 0 comments
I want to thank everyone involved who provided the opportunity for our middle school students to experience a day cross country skiing. My understanding is that more than 120 students throughout the Hood River County Schools were involved.
In our school, many of our students lack the financial ability to enjoy an activity of this sort. With you providing the equipment, lessons and the facility, our kids got to do something for the first time. They returned to school the next day telling and retelling their personal adventures on "the mountain".
If our school can ever be of assistance to you, do not hesitate to ask.
Ed Drew Principal- Cascade Locks School
3/1/2010 7:52:00 AM
by Janet P.
in Guestimonials
| 0 comments
This year has been such a great year to call Meadows home! Every time we come up (often) we are greeted by name. . .which is amazing. Starting with Kevin Brown, but details like that don't escape adorable Justine in the restaurant. Seriously-always greated by name and with a smile.
Don't know what you are doing different, but many of us are talking about it. Brian and Matt at the bar are the same story. Just one good solid team, and a great experience every time. No complaints here!
-- Janet P.
2/22/2010 9:04:00 AM
by Elizabeth F.
in Guestimonials
| 0 comments
I took my first ski lesson Saturday afternoon with Marsha and wanted to let you know she was a terrific teacher! She was patient with the beginners and made learning lots of fun. I appreciated her positive attitude and great instructions and can't wait to take my family to Meadows to ski again in a few weeks. Thanks for a great day!
-- Elizabeth F.
2/14/2010 6:57:00 AM
by Katrina
in Guestimonials
| 1 comment
We have been coming to Meadows for years. Utilizing the daycare and Childrens Learning Center services. This year we have noticed an incredible change. The best change is the addition of Cheryl. She has given us so much more confidence to leave our kids. She shows care and concern for every child and parent that enter the Learning Center. So many times we have seen her excuse herself from other service to comfort many children and parents suffering from seperation anxiety. She seems to me to be the core of this area at Meadows. We want to give a well deserved KUDOS to her and to the person who decided to add her to the Meadows staff! Hopefully Meadows directors see her as a valuable asset to your facility.
-- Katrina
2/11/2010 2:36:00 PM
by Shannon F.
in Guestimonials
| 0 comments
Been up skiing in all sorts of conditions - loving it. Your crew is awesome, love all the new personal touches you've implemented this season. Right down to the MnM's and map guy!
-- Shannon F.
2/11/2010 1:38:00 PM
by Carly B.
in Guestimonials
| 0 comments
Keep up the good work! I appreciate the positive "upbeat" attitude of your lift line operators. They do a pretty good job of keeping the lines moving quickly and with a smile.
-- Carly B.
2/11/2010 10:43:00 AM
by Sorcha P.
in Guestimonials
| 1 comment
Just wanted to tell you how much my family have enjoyed skiing at Mount Hood Meadows. Your lift operators are extremely helpful and friendly. This makes such a huge difference to the whole skiing experience. Especially when you have your kids with you. Many thanks,
Sorcha P.
2/10/2010 1:26:00 PM
by Jacki M.
in Guestimonials
| 0 comments
This message is for your grooming team.
I've been one of your regular Tuesday/Thursday skiers for many years and wanted to let you guys know how GREAT the grooming was yesterday. It was the best I've seen in years. Normally I ski 40/60 groom to off piste. With the horrible conditions off groom, to be surprised with well thought out groom lines on the black runs was wonderful.
Thanks again.
-- Jacki M.
2/10/2010 11:06:00 AM
by Elaine G.
in Guestimonials
| 0 comments
I would like this message to be sent and shared with the grooming crew!
We the riders of the tuesday NE Metro bus would like to praise the groomers for the wonderfull job they did on the grooming for tuesday. We skiied places we have not been to all year. We especially like upper elevator, catacomes , O-ring, 3D, the gulch that joins mitchell creek, and gemmini. Thank you soo much , keep up the good work . We love you.
Elaine G.
2/10/2010 10:19:00 AM
by Rebecca W.
in Guestimonials
| 0 comments
The grooming this year is terrific. Greatly improved from the past. Smoother and broader and much more of the mountain is groomed. Thank you so much.
-- Rebecca W.
2/9/2010 7:47:00 PM
by Carletta M.
in Guestimonials
| 0 comments
Kudos to Mt. Hood Meadows for there excellent grooming this year!
-- Carletta M.
2/8/2010 10:37:00 AM
by Dana H.
in Guestimonials
| 0 comments
About 3-4 weeks ago, one of your instructors, a young man by the name of Jesse, gave our 5 year old a snowboard lesson. My son started boarding at the age of 3 but couldn't get past Buttercup. My husband and I would take turns riding with him and the other parent would board with our older son, so we would have to split up. Since his lesson with Jesse, he is a new snowboarder! He is really getting good! We have made it up on Vista, Daisy and Cascade and are able to ride as a whole family. We are enjoying our trip up to the mountain so much more! A big THANKS to Jesse! He has really made the difference for our trips up the mountain every Sunday. Just wanted to make sure Jesse knows the difference he is making with families and children. THANKS!!!
-- Dana H.
2/6/2010 12:58:00 PM
by John R.
in Guestimonials
| 0 comments
Just a note to let you know how appreciated my family is of your service this yr.--ESPECIALLY how prompt you are on getting the lifts open on time ------ My schedule allows several early morning hours. It's so nice when Heather, Casacade, etc are open promptly & not when I need to get down the hill to work ( as in past years) GREAT JOB ---MANY THANKS**
-- John R.
2/6/2010 12:45:00 PM
by Doug H.
in Guestimonials
| 0 comments
I just want to again compliment you and I know many of the people on the Thurs. bus feel the same way, on the grooming you've been doing on Thurs. Many of us, who have been skiing for many years, but don't want to ski off cliffs or work the thick 'junk' anymore, appreciate those groomed black diamonds. It's nice to know someone is listening.
-- Doug H.
2/3/2010 10:07:00 AM
by Jack
in Guestimonials
| 0 comments
Lots of thanks to you guys for working with the Meadows Race Team. My kids had EXCELLENT time this weekend.
-- Jack
2/3/2010 9:17:00 AM
by Amy W.
in Guestimonials
| 0 comments
Kudos the race crew and the amazing grooming your team has been doing this year! Our son is an MRT racer, and we camp in our motorhome in the parking lot throughout the season. Not only have the race courses been beautiful, but the entire hill has been beautifully groomed. Especially important for the low snow days, of which there have unfortunately been quite a few. Many thanks to you and the entire Meadows team!
-- Amy W.
2/1/2010 4:31:00 PM
by Nikki P.
in Guestimonials
| 0 comments
Hi i just wanted to say that I went snowboarding at meadows 2 weekends ago, and i just want to give a big thanks to a few employees/ lift operators working there that day. I got all of their names! Alex Artemchuk, Matt, Scotty Cyphers, Amber, Landon, and Smouse! Thanks you guys for helping me and makin sure i had a good time!!!
-- Nikki P.
1/31/2010 6:01:00 PM
by Janet
in Guestimonials
| 0 comments
This season you really have it right at the Mazot! I have brought at least 7 friends there, and everyone agrees. It is the place where you feel like you are on vacation and cutting school at the same time. The music is great-they will change the station if you ask. Dano and Kaitlyn (did I spell her name right?) are great-they remember your drinks, are excited about Meadows, and make you feel welcome.
The Mazot is a gem, and the people make it sparkle!
-- Janet, Jim, Dean, Clayton, Ian and Steve!
1/31/2010 1:13:00 PM
by Amy H.
in Guestimonials
| 0 comments
I want to praise everyone working the counters in your ski school and rental shop. Everyone is so friendly and they do a great job shuttling all the people through. Rosanna and Ben are so helpful.
Your adaptive program is great. I want to praise Ian Duncan for the wonderful lessons he has given my son. I was going to have my son first sit on a bi-ski but Ian saw his potential to balance and he has him paralell skiing now. Ian believed in him and to see him ski is absolutely amazing. Ian is a great teacher in more ways than just skiing. He pushes my son to his full potential with sign language, speaking and carrying his own equipment.
Our experience at Meadows has given my son more confidence and he is pretty proud of himself. I can't thank all of you enough.
-- Amy H.
1/30/2010 8:08:00 PM
by Angela H.
in Guestimonials
| 0 comments
I just want to say that ski instructor "Curt" who has a beard, was awesome! My daughter and 3 other kids from our school ski trips have been in his class and they loved him! He did an excellent job and they learned alot, I would definetly take lesson with you all again, and I hope all the instructors are like Curt, the girls really liked him.
-- Angela H.
1/28/2010 10:37:00 AM
by Sandy L.
in Guestimonials
| 0 comments
this is Praise----grooming's been excellent on Tuesdays, thanks! lets this chicken F skier zoom right along..........cheers and see you all next Tuesday
-- Sandy L.
1/23/2010 8:17:00 AM
by Elaine G.
in Guestimonials
| 0 comments
Please pass this message on to the grooming crew. I take a bus load of skiiers to the mountain every tuesday and thursday. I want to thank the grooming crew for doing a very excellent job of grooming this past week and ask that they keep it up. In particular "catacombs" which is not always groomed was wonderfull and lots of fun to ski down. I spread the word amoung my bus riders about that run and I think they all skiied it and loved it.
We really appreciate your work and really love to find that place on the mountain that is not always accessible to some of us who are not double black diamond skiiers.
Now have you considered running the groomer up upper elevator- one of my favorite runs when the ice and wind chop is groomed down.
You guy are our heros!!
-- Elaine G.
1/19/2010 6:23:00 PM
by Grant D.
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I just wanted to drop a note to tell you how great one of your instructors is. I had the chance to take a night lesson last Friday from Scott Michell and have to say he was a great instructor. He took time and started from the basics and worked his way to getting me down the slope. Because of him, I want to take ski lessons and get my daughter into classes. Good job!
-- Grant D.
1/16/2010 6:37:00 PM
by Toby D.
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My daughter races in the Mt. Hood League. We have had two races that were scheduled for Ski Bowl and as you know, they have no snow. Nothing anyone can do about that but YOU GUYS stepped up and made room for everyone not just last week but this week-end also. I just want you to know that your help is not going unrecognized. We very much appreciate your support of the High School racing program. Thank you for the extra effort.
Very Truly,
-- Toby D
1/10/2010 4:30:00 PM
by Ken M.
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| 6 comments
As a frequent visitor, and critic, of MHM, I must commend management for the consistently outstanding grooming operations. Whether fresh new snow or old beaten snow, the grooming crew has been providing stellar conditions.
Employee attitudes in the 2009-2010 season are a pleasant reversal from the surly and unfriendly atmosphere of past years. Lift op crews have been outstanding.
MHM still needs to address the antiquated and cumbersome lift ticket system. Constantly fumbling for tickets buried under layers of clothing and poorly operating scanners create bottlenecks in lift queues and tensions among patrons and employees. Installation of modern ticket scanning technology utilizing readily available RFID systems would lesson hassles and ultimately prove cost effective as employee head count would be reduced, violators more easily identified, and statistical analysis of lift usage would be more accurate.
Again, positive acknowledgment of operational improvements. Now, all we need is for nature to cooperate and send some more snow our direction!
-- Ken M.
1/6/2010 7:30:00 PM
by Kathryn and Michael
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We would like to send a big THANK YOU to the Meadows crew for all their work in accommodating the Multnomah Athletic Club for the ski camp held this past week and the day of race logistics. We really appreciated the extra efforts made by staff to help put this together—it was a great to have their cooperation and extra efforts in accommodating the needs of the team.
-- Kathryn and Michael
PS Hope to see you at the mountain soon--thanks!
1/4/2010 10:05:00 AM
by Don M.
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Our experience at Mt Hood Meadows was very positive. The employees were all very helpful. The bus drivers from Sunrise lot helped customers off the bus holding their skis, The greeters were friendly, The lift operators courteous and friendly.
We had a very nice experience in the restaurant. We ate at the Alpenstube. The Hostess was great. It was packed, but she was very efficient, checked back with us that a table was coming up, and made the short wait fine. The system was organized and worked well. We were taken to our table and seated with a very friendly way. The table was comfortable and it did not seem packed in as is so often the case when we eat at a ski resort. We received water right away, which is nice coming off the hill tired and thirsty.
I ordered ice tea, and the Greek Salad Pita. My wife had a diet coke and the Thai Chicken Curry. My son had a coke and the western BBQ bacon Burger. My daughter had a diet coke and the Tuscan Foccacia chicken sandwich. We eat out quite a bit and I would consider us on the picky side of expectations for restaurant food. Everyone loved the food. I did not ask for specific feed back just listened and they all thought the food was great. The waffle fries were commented on, my son raved about the burger, My pita was fresh and really satisfying. We only have positives for the food. Our waitress was very friendly, and was trying hard.
It was a very nice meal in a very relaxing atmosphere.
Thanks again for a great day with my family.
Have a very happy new year.
-- Don M
1/4/2010 6:43:00 AM
by -- Michelle
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Hi Darren,
I wanted to thank you once again for your help in registering my kids for the upcoming sno-blaster session. New Years Eve was certainly a busy day on the mountain and I appreciate you taking the time to walk me through the program and the registration process (twice!). Carter and Charlie had a great time skiing with Bill last week and are looking forward to seeing him again this Saturday.
With appreciation,
-- Michelle S
1/3/2010 8:00:00 PM
by -- Kathy M.
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Hi, I would like to comment on the customer service we have experienced at the resort this year. It's great! All the employees are so helpful and friendly.My daughter races for Cooper Spur Race Team and having our winter camp at Meadows was so much fun for everyone. Paul Jones and Chris Kastner made sure we had everything we needed-thanks! So many families were commenting on the great atmosphere you have created and had a great week. The race crew was terrific for our Cooper Cup race and made it so easy for us- thanks Rev and crew! The hot cocoa for the kids after their really wet race on the 31st was a HUGE hit - thanks Paul.
I also want to comment on the awards arena for the Winter Start race this weekend. Kevin Brown and crew did a fantastic job! We have never had a nicer area for an awards ceremony. Again, many parents were commenting on the huge effort you all are making to make our time at Meadows better. Thanks for making customer service a priority!
-- Kathy M
12/31/2009 5:00:00 PM
by Jim B.
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| 1 comment
Kudo's to the Groom Crew - belated hats off to the crew for doing an outstanding job. They did a particularly outstanding job the week of Dec 14. The days I was up there, I couldn't find any ice on the groomed runs, despite having no snow for over a week. Great Job!
-- Jim B.
12/31/2009 5:00:00 PM
by Jim B.
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I would like to let Kevin Brown's supervisor/manager know that Kevin performed admirably last week while helping me seek aid for an injury. His professionalism, attention to detail and going the extra mile to ensure that I was taken care of reflect favorably upon himself and Mt Hood Meadows. He did a great job and made a difficult situation much easier. He should be commended.
-- Jim B.
12/31/2009 2:00:00 PM
by Dave Tragethon
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Thank you for all of your support of mini, mitey and junior racing programs over the holiday break. My kids 6 and 8 ski for MAC, and they had a great ski camp, due in part to the generous help given by The Meadows. The Sno Blasters Room, the Easy Rider training hill for the little ones and the great Stadium hill and race facility made the program fun for all. Thank you.
AND,
I thought my 6 year old lost his pass, and the people in the season pass office were so kind. I found the pass in the car, due to a neck gator issue. They were very professional and very nice. I know they are very busy. Keep them around. Sorry I don't know their names. One was a snowboard looking guy who seemed to be the boss and a girl with long dark hair.
Happy New Year,
-- Tom G.
12/26/2009 2:30:00 PM
by Mary
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Yesterday Meadows accomodated our large group very well. We all had a great time-little kids to adults. Thanks to the whole team up there for another great Christmas outing for our group!!!!!!!!!!!!Also thanks to Rob Dahl for helping us out with group arrangements!
-- Mary
12/24/2009 8:00:00 AM
by Chip
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We had out first practice on December 18th. I must agree that the park looked great. The kids kept telling me how good the jump was in Rose City and there were many smiling faces in Shipyard. I must extend compliments to the entire Meadows Staff for putting together one of the best night products I have seen in a while. Congratulations!
Also, the general vibe was very positive and enthusiastic about this season! The mini-pipe is a great size for getting riders ready for the super-pipe and there was a great mix of jibs/rails. Thank you for all of the effort this far. We look forward to having a stellar 2010 season.
Cheers,
-- Chip
12/22/2009 5:00:00 PM
by Darren
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Manuel and Jim -
I just wanted to take a minute and say that the job your teams did on the Kids Camp was the best I have seen in my time at Meadows. The food is hot and fresh and on time, the presentation is wonderful - and the guests have noticed!!! I have received several compliments and I am passing them along with a giant pat on the back. Thanks for making the difference!!!!!!
12/22/2009 11:30:00 AM
by David
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By the way, the whole crew up here is doing awesome work today. It has been incredibly smooth for the crowd we've got, and as a long time guest, I give today two thumbs up. MHM rocks!
David
12/17/2009 3:00:00 PM
by Kelly Q.
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My friends and I had a great time. The people who helped me rent skis were pleasant and conversational. The guys working the lifts were also really nice - especially Dylan.
I went to the Alpenstube around 12:15, which seemed to be about the height of the lunch rush. My bartender was Matt greeted me and asked for my drink order within seconds of me sitting down at his completely full bar. We chatted a little bit and he was super nice. I sat with two different groups of friends for snacks and later a full lunch, and both of our servers were friendly, fast, and efficient. I was surprised by how quickly the food arrived, and we were impressed by the quality (we had a burger and a chicken focaccia sandwich).
I have been trying to think of a helpful suggestion about what could be improved from a customer's standpoint, but honestly, we had a wonderful experience on this visit.
Wishing you a lovely holiday season with warm regards,
-- Kelly Q
12/17/2009 12:00:00 PM
by Bob K.
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I am on the short side of 80 and skied for 54 years on Mt Hood. Yes I had all 5 of my children on skis plus one grandchild. I have one daughter that still skis and 4 grandchildren. (Jason Dronkowski now works part time up there). I had to give up the thrill 10 years ago for health reasons. I was there, at meadows, opening day and enjoyed the first trip to the top of blue and asked the same question everybody asked,” where do we go from here”
You have made great improvements over all these years, not only with the trails, but the lifts are top of the line for the Northwest and well placed. I really miss not being up there on those cold, but sunshine days. Then again you have helped me, you have videos running the trails. I love them; I can once again get the thrill of the trails by watching those videos. Thank you thank you!
Oh yea I should mention my last time on skis was from the top to the lodge, non stop, wonderful!
-- Bob K.
12/16/2009 2:00:00 PM
by Art C.
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I'm a 15 year skier at Meadows and have been a season ticket holder since you started the 4x4. BIG PROPS to the lift ops crew especially the supervisers for the way things are being done this year!! Being a Hood River resident my wife and I are regulars for first chair at the HRM lift on (almost) every powder day. The biggest improvement we see from last year is the crew is there early enough to have the ropes set and the loading area 'groomed' and ready to go by the time we and our other regular friends ski up, typically by 8:30. The guys working the lift have been friendly, letting us know opening status with out us asking, etc. Having the hut open by 8 when we arrive is great too. Keep it up! Thanks much!!!
-- Art C.
12/15/2009 8:30:00 PM
by -- Paul C.
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I was stuck in the parking lot, around 2:30 this afternoon. Out of nowhere a meadows employee appeared while I was preparing to put on chains. He surveyed the situation, noted as I had that I was only going to need the chains for 50 ft. His expert advise, back it up two feet, and now easy on the gas, don't spin the tires, don't stop till your over there facing down hill, and finally a push with help from another helper at just the right moment, and I was out and on my way, without slipping a tire, amazing. I wasn't looking forward to crawling around putting on chains and this guy and his friend saved me. I gave a thumbs up as I drove away, but that it not enough. Please thank them for me. I am sure you will find them handing out good deeds tomorrow afternoon in the parking lot.
-- Paul C. and his 10 year old son - Thanks guys.
12/15/2009 3:00:00 PM
by Lisa M.
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In addition to the survey that I participated in, I would like to commend your staff on the noticeable improvements this season.
Thank you for opening the lodge early at the HRM lift, for opening the lifts on time, for the extraordinarily courteous staff this year (good riddance to the grumpy attitude of past employees), and for the porta potties at the outer reaches of the parking lots. The smiling faces and welcoming attitudes of the employees, at all levels, have really enhanced the experience. It's been a marvelous season so far ....
Thanks again for the upgrades! We'll be entertaining alot of our family and friends at Meadows this season. Happy Holidays!
-- Lisa M
12/11/2009 3:30:00 PM
by Devin
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| 0 comments
I just wanted to send you a quick email regarding my experience in working with your team for the Oregon Active Ski Bus. We are in our 4th week and you guys have been amazing to work with. Starting with Rob who has been great every step of the way. He was able to get creative with our needs and has delivered on every promise. He personally reaches out to me each week to make sure everything went great the previous Sunday and anticipates my needs for the upcoming week.
George, you have also been great to work with and have made the check in process smooth, fast, and most importantly friendly. Really your entire team has been fantastic to work with and we really appreciate all you have done for us. When I compare this experience with my previous experience with your competitors, you clearly have the edge when it comes to organization and customer service.. As our numbers grow each week it's a clear indication that the program is working and we really look forward to a long term relationship with Mt Hood Meadows.
If there is anything we can ever do on our end to make things better for you please don't hesitate to ask. We look forward to the fresh snow and see you on the mountain this Sunday!
All my best,
Devin
12/9/2009 12:00:00 PM
by Mary P.
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The students had a great time!! Though it was not ideal snow conditions (packed snow with some fluff on top), they still did well and no injuries.
The rental office staff were fabulous! They really work to service our group and I truly appreciate it.
Best,
-- Mary P.
12/5/2009 9:00:00 PM
by Lynd W.
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After skiing today I got the opportunity to talk with one of your employees, Lupe who works in the warehouse. He was off work waiting for his ride home. He was very friendly, asking me about how I liked Meadows and about other places I have skied. He was enthusiastic about what a great place Meadows is and by telling about his experiences showed me what great management you have. He described how Meadows is dedicated to creating a great experience for its customers, and his enthusiasm and appreciation for Meadows made a strong statement. He made my apres ski as enjoyable as the skiing! Meadows sounds like as good a place to work as it is to ski!
Thanks for another great day on the mountain, and for more reasons than the skiing!
-- Lynd W
12/3/2009 12:30:00 PM
by Jeff D.
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Spent last night on the mtn and wanted to say, that every employee I came in contact with was fantastic! From the folks in the rental dept, to folks manning the lifts. Everyone was laid back and more importantly, professional. I know working in the dark and windy cold can be challenging. Great job! It allowed many of us to enjoy a fantastic evening of night skiing under a full moon!! Definitely coming back for more!
-- Jeff D.
12/3/2009 11:30:00 AM
by Eric E.
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My wife and I are Nordic season pass holders and got up last weekend, which was terrific. Your groomer is doing an amazing job, particularly for skate skiing. Is it possible on the Conditions page to put a line next to the Nordic Center information (or on the link for the Grooming Report at Conditions page) updating if they groomed the Nordic area for that day? We'd really appreciate it. Keep up the good work!
-- Eric E.
12/2/2009 9:30:00 PM
by Bob S.
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| 0 comments
We received the best of help and service from the season pass department. Great group, great leader.
-- Bob S.
11/22/2009 6:30:00 PM
by -- BJ
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| 0 comments
The lift line control this weekend was a wonderful change. It will take the crowd a bit to catch on, but this is definitely better. My only suggestion it to keep the lines equal in number. On Hood River Express there were an odd number of merging lines, and this caused two lines to merge, and the other advanced without merging. (This does not include the singles line.) This makes the one line that has to merge get pushy.
At any rate, way to go!
-- BJ
11/19/2009 5:30:00 PM
by Mark C
in Guestimonials
| 0 comments
I made it for the first time Saturday! It was grand snow. BUT........what a difference your team made. I have skied with the same buds for over 30 years now and I have skied at Meadows when it opened, I was 16!
The buds are all professional people and two of us own long term successful businesses in Portland. I am writing to tell you that the "company culture" at Meadows has made 180 degree turn. Your people was very helpful, pleasant and some of the best trained people I have ever done business with in or out of the ski industry. I got my season pass in 10 minutes Saturday! Everyone was there to help and to serve you customers...me! You have done a great job.
The people I talked with that gave us service all said the same thing....new middle and upper management changed and the message from the top was new and exciting...IT SHOWED!
Dave, thanks, it was a pleasure to enjoy a great team...it was way better than the snow. I did get a number of waste deep shots in 2 and 3 bowl and O-ring and all those fun places, but the people, what can I say?
Thanks and keep up the good work!
-- Mark C
11/19/2009 5:30:00 PM
by -- Mark C.
in Guestimonials
| 0 comments
I made it for the first time Saturday! It was grand snow. BUT........what a difference your team made. I have skied with the same buds for over 30 years now and I have skied at Meadows when it opened, I was 16!
The buds are all professional people and two of us own long term successful businesses in Portland. I am writing to tell you that the "company culture" at Meadows has made 180 degree turn. Your people was very helpful, pleasant and some of the best trained people I have ever done business with in or out of the ski industry. I got my season pass in 10 minutes Saturday! Everyone was there to help and to serve you customers...me! You have done a great job.
The people I talked with that gave us service all said the same thing....new middle and upper management changed and the message from the top was new and exciting...IT SHOWED!
It was a pleasure to enjoy a great team...it was way better than the snow. I did get a number of waste deep shots in 2 and 3 bowl and O-ring and all those fun places, but the people, what can I say?
Thanks and keep up the good work!
-- Mark C
11/18/2009 4:00:00 PM
by -- Andrei I.
in Guestimonials
| 0 comments
I want to thank Mt.Hood Meadows staff for providing honest and detailed information on the conditions page! When I read "Windblown powder in wind-favored slopes. Otherwise, really good groomers and variable to icy conditions elsewhere", I have a very good idea what to expect, and I know that someone actually thought about this statement and made effort to make it accurate. Not every ski resort does it! Not only you got the web site updated, but you are also working on its content! Thanks!
-- Andrei I.
11/16/2009 6:30:00 PM
by -- Jay B.
in Guestimonials
| 0 comments
in the praise department, the help I got from staff after my mishap was unbelievably good. I plowed into some wet snow, and from what I can tell, I didn't get a good release from one of my bindings and ended up breaking my fibula. Anyway, I thought it was a sprain and struggled part way down the hill and then just sat down in a snow bank. In about 30 seconds, two patrollers stopped by to see if I was O.K. and talked me in to taking the sled of shame down the hill. The sled driver, Mot, (that's Tom backwards) was an awesome skier and just a really nice guy -- give all those people raises (except that Mot is volunteer -- give him some more passes). The clinic staff was great. Except for the fact that I *#%* my leg, I would have had a great time. Thanks.
-- Your faithful season pass holder, Jay B.
11/12/2009 9:30:00 AM
by Daryl M.
in Guestimonials
| 0 comments
Great job getting the mountain open! That was a really fun opening day with good energy. Way to go Meadow's Team.
-- Daryl M.
11/11/2009 10:00:00 PM
by Noah R.
in Guestimonials
| 0 comments
Hi MHM Team!
First of all, hooray for an early opening! I'm excited for a great season! I can't wait to get up there and use my season pass.
I wanted to commend MHM and ISITE Design for an excellent re-vamp of the MHM website. The skihood.com site needed a face-lift, and the work that you have done has paid off. Your new site is extremely interactive and informative. The information is displayed effectively and reads extremely well. I attended a conference recently where I found out who re-designed the site, and think that it is important that you in some way credit them for the re-design (put their name on the bottom of your webpage).
Great job! Have a great season and I'll see you on the slopes!!!
-- Noah R.