MEADOWS BLOG

I just wanted to say that we were up there last Sunday, really great day and also today.  We had fun looking for deals in the shop today, bought two jackets for the price of one and we did enjoy the snow as well.  Thanks for staying open and we really look forward to next season already. Might be up tomorrow if wife (AKA Mom) wants to!

Matt's reply:

Paul D: Thanks for the post - please pass on a Happy Mother's Day - hopefully you'll be at the mountain and I can pass that on myself!

--Matt 

Just got home from the mountain, and sad to see that today was my last day at MHM this year.  I was hoping we might earn a rain-check for next weekend given the conditions and the holiday.

Thanks for giving the May Challenge a shot, but I'm a bit frustrated to see the call made before the weekend is over.  Sure, it's not likely that MHM will get 1600 cars this weekend - but this was a challenge that you have now ended prematurely.

Really, now - a challenge is a challenge, even if it seems impossible - it is really not fair to your guests to cut the season short without letting the weekend run its course.  Certainly the snow will melt during the week, but there is no way that 170+ inches will be all gone in seven days.  

I was on board with the new lift arrangement, and enjoyed riding the hill today - conditions were great, aside from some clouds and drizzle.  But... Tomorrow's forecast calls for SNOW (more than 2 inches) - so I have a hard time understanding the assertion that we have all had our fill of corn.

In my estimation, you've cut the season short for your passholders, and withdrawn the May challenge based on your estimation of the quality of the experience, rather than letting your guests' experience setting the agenda.

It was a great season at Meadows, but I'm sad to see this late season go to waste.  I wish there was a way to change your mind, Matt - I know many of your passholders would like to see the last day extended another week so we could get a taste of some corn.  

It's a little odd to end the season on a day with freshies, while claiming that the quality of the experience is not sufficient.

Hopefully next year the challenge will be allowed to run its course.  Second-guessing your guests is never good business.  I'll be at Timberline each weekend for the rest of the month, but I'd rather be at Meadows.

Have a great summer, and I'll see you next season.  Here's to corn.

Matt's reply:

David: Thanks for your comments, I know there are others that share your sentiments. Based on history we know that with today's turnout (which was much less than expected) we won't have near enough of a turnout tomorrow to meet the challenge. We felt it would be better to let those who wanted to get their last turns in a heads up. I appreciate your comments and loyalty, and I hope to see you on the mountain Sunday.

--Matt
 

WHAT AN AWESOME YEAR!

we had record snowfalls and Mt. Hood Meadows did nothing to make it worth while.

I hardly got to drop into heaters canyon this year.

I never had a good park to ride.

and best of all my season was cut short because meadows wasn't making money.

I am very disappointed in this season.

I would like to know how Timberline can stay open in june july and august!!!!???  pretty sure those months are much warmer.

Get a park crew that knows what they are doing. I waited for weeks for a cascade park to open  and it never came. With a 200 inch base that is ridiculous.

Matt's reply:

Ben: Sorry to disappoint you. It was an extraordinary season in many ways, particularly in record snow falls which, as I've mentioned many times, affected our park building and maintenance schedules. Timberline has a glacier and an established summer business which allows them to continue their season through the summer. We've attempted to do that in the past, and unfortunately, have not been able to sustain it.

I agree with you that it has been an awesome year.

--Matt 

I must say I am quite disappointed in the lack of effort that Meadows has put into the May Challenge.  Two years ago when it started there was a huge effort to prepare the parks during the week for the weekend crowds, it seems this year the park riders were basically ignored as the season came to a close.  I realize the parks were difficult to maintain in mid-winter due to the snow which is understandable but there is no excuse for the lack of investment during the spring.  I am not even a very avid park rider, it is more of something for me to do when the pow is gone.  I can only imagine how snubbed the hardcore park rats have felt this season.  I am however optimistic and I am hoping for some improvement in parks management next year.

Matt's reply:

Kevin: Thanks for the post. You have pointed out one of the issues that could prevent us from being able to extend the season in the future. The costs associated with prepping the mountain even for a weekend of operations makes it  difficult if not impossible to do this. There has been more effort and financial investment in grooming, park building and maintenance at Meadows this season than any other season. I am sorry that the efforts we made were not to your satisfaction. We really aren't trying to snub anyone - although I understand that some may feel that way. I do look forward to next season and the improvements that we will have that you seek.

--Matt
 

Sorry, I have to say that is really disappointing.  Meadows sold their spring pass with the promise that they would stay open according to the spring attendance challenge, and is now pre-emptively closing due to a forecast of sunny weather?

From my experience backcountry skiing, as long as there are clear nights, the snow usually radiates enough heat into the atmosphere to freeze, even if the ambient freezing levels are forecast to be higher. Any Level I avalanche course covers this. I've had great days skiing corn snow on south-facing slopes during June and July when the nights were clear and temperatures in Portland were in the 90's.

But...even if it was the case that conditions were going to be bad, what happened to the challenge?  It is still stated on your web site: operations "continuing weekend to weekend if the challenge is met."  Why issue the challenge if it is irrelevent?

Matt's reply:

Dave: Thanks for the post. We really aren't trying to end anything prematurely or reneg. We just want those who want to come up closing day to know that tomorrow is it. The turn out Saturday combined with historical numbers show that the challenge won't be met this weekend. We thought it would be better to inform everyone.

Thanks for the information on the snow conditions - have a great and safe summer in the back country.

--Matt 

The Meadows staying open is sort of like the Clinton campaign - dying a slow death. With poor planning of lift operations and lot management, it's better just to let Timberline have the rest of the season to itself. Gee - those warm conditions don't seem to bother them so much. Anyway - now that I can count on the Meadows being closed for the season it will leave the slopes to me and my skins and tele gear.

Matt's reply:

steve: Thanks for the post. Enjoy the skinning, but please be aware that we have snowcats and other equipment on the mountain as we conduct summer maintenance projects.

--Matt 

Clarify for me...even if enough people show up to meet the challenge, you're closing anyway? Interesting.

Matt's reply:

Todd: The announcement today was to allow those who want to come up for the last day a chance to do so. The turn out today was such that we know we won't meet the challenge tomorrow. We have two years of history that demonstrates that.

--Matt 

Happy fishing, climbing, biking, kayaking, barbequing, backpacking in our shared paradise to all……a bit weird this year with all the snow pack but what the hell, huh.  Enjoy!

Matt's reply:

GAME ON: The snowpack will be good for a lot of the activities, as well as fisheries, irrigation and hydro power. It will be put to good use.

--Matt 

This is the Lamest thing ever, we still have over 150+ inches and were closing? The reason people aren't getting up is because the weather hasn't been the best at all for the last weekends of May Challenge. If we would stay open another weekend, we would easily exceed the number of people needed to show up because the weather this upcoming weekend is suppose to be very nice.

Matt's reply:

Joey: Thanks for the post. I appreciate what you're saying, but unfortunately history doesn't support your statement, even on sunny weekends.

--Matt 

Bummer.  There were some nice days this week, but you guys were closed.  I think guys should consider making season passes good only through 4/30, but sell a separate May pass that's contingent on selling enough of them, i.e. figure out how many you need to sell to make it worth the cost and if you meet that target, you'll commit to stay open (and actually be open, including weekdays or at least some of them) for the month.  If you don't meet that target, you'll refund people their money.  I know you're a business and not a public utility, but I feel completely let down that you're tossing in the towel now after one bad weather day, when there's still so much snow and good spring skiing days ahead. -- Larry

Matt's reply:

Larry: Thanks for the post and the suggestion. We'll take a very hard look at the challenge for the future, and how we can promote extended season skiing and snowboarding. 

--Matt 

What happened to if we get 4000 skiers or boarders then we will stay open.  You were going to let us make the decision... so I guess that our input is b.s.?  Maybe we still want to ski and don't care about premium corn.  It's hard to really trust you when you say one thing and turn around with a different decision.  Base it on our total weekend numbers.

your totally suspect... I think your taking to many notes from our politicians on how to speak out of both sides of your mouth.

Matt's reply:

distrust: No politics here, just numbers.

--Matt 

Well that sucks. I can't believe snowboarding is over for the year. Well, I'll be there tomorrow to enjoy the last day of the season. See you in November!

Matt's reply:

Cameron: We'll see you Sunday - and in November! Thanks for coming up.

--Matt 

You are an idiot. Why would you close the season when the weekend's not even over, so you don't know if you've met the may challenge yet. Even last year, Meadows still opened a week after the may challenge failed, for the LOCALS. It's pretty ridiculous that you're making such a decision despite the amount of snow you have and parks setup. If you take a look at east coast resorts, they'll stay open and support their locals as long as they can even with the most minimal amounts of snow. You guys could easily stay open through june, and I find it ridiculous that with the amount of snow we have, for some reason our new general manager decides to screw us all over and end the season ridiculously early. Comeon Matt!

Matt's reply:

Danny: Thanks for the comments. Last weekend and this weekend were for the locals. There are relatively few lift tickets sold during this extended season. And you're assessment of back east ski areas is not correct - most have snow making and could actually still be operating. Ski areas close when there isn't enough business to sustain operations. Most of the resorts in Colorado and Utah have a healthy snowpack. That's the reality that we need to face.

--Matt 

Hi Matt,

well while I am sad to see the season come to an end, at least I can say that I was here this mothers day weekend to enjoy the time on the mountain.

thanks and see you next year.

Deb

Matt's reply:

Deb: Happy Mother's Day - and thank you for supporting us this weekend.

--Matt 

Well, Mr. Drake, I guess you had better call Timberline and warn them about this dire forecast. They are apparently on the verge of making a huge mistake by continuing their season!

Matt's reply:

skeptical: Thanks for the post.

--Matt 

Hi Matt, my wife and I came out for a week of skiing from Atlanta and love it. The staff were awesome and the resort was great. I took my first telemark lessons and Charlie did a great job. I tried to give him a tip and he said it wasnt nessesary because he was an instructor because he loved his job. We stayed in Hood River area and received a discount on the lift tickets which was great considering we come to resorts such as Meadows to avoid the high prices at the Colorado and Utah resorts. When we were researching where to ski this last season I watched your web pages and blogs and was really impressed with the relationship you have with your customers and community. Also your commitment to the environment and the mountain. Thank you again and wish Meadows wasnt so far away but we will be back again.

Matt's reply:

Brandon: Thank you for your kind words and particularly for mentioning Charlie. He is just one of the hundreds of staff members who are truly committed to sharing this wonderful place with our guests. We look forward to your return in the future.

--Matt 

WOW. So much for the May challenge. We did our part. All that work on the Cascade superpark for naught. It looked like they were finally ready to open it today. The snow quality was acceptable today (Saturday) and the lot was 75%. I knew the jig was up when I heard a few management types saying how "exhausted" they were from this "season from hell". Try working at a real job.

Matt's reply:

ryderblue: You're a little generous on the 75%. It has been a long season but I can assure you that our management is not referring to this season as you described. It has been an awesome season, which, I remind you, was extended for two weeks beyond the announced closing date.

--Matt 

Thanks for having the Heather Chair open today (Sat).  It was a little foggy, but the corn was great.

The conditions today were great and the snow was running a lot faster than I thought it would.  The overcast skies must help keep the corn from turning into slush.

Matt's reply:

Dylan: Thanks for the post and for coming up this weekend. See you tomorrow? Or if not, next season!

--Matt 

Thanks for giving it a go!!!!

Question, What's the latest on your new GM?

Matt's reply:

Chris: Tom Spangler is our new GM - he has been on property since the end of February and is heading up our capital improvement projects over the summer and leading our team as we prepare for next season.

--Matt 

While I respect that the May Challenge is only a promotional tool and not in any way binding, it seems disingenuous to close next weekend without even waiting for tomorrows numbers. Isn't the whole point of the May Challenge for us customers to show you that we want to keep coming, rather than the you deciding that we don't want to ski anymore?

If don't want respect your own terms of the challenge, why have it in the first place?

Sorry for the negativity, it was a great season while it lasted!

Matt's reply:

Ian: Thanks for the post. I don't mean to be disingenuous, but with the turn out that we had today, we knew that we would not meet the challenge this weekend. We felt it was better to inform in advance those who wanted to come up for the closing day. It was a great season, but unfortunately, it does have to come to an end at some point.

--Matt 

Very lame way to end the season. Wish you had more spirit to go along with all the snow

Matt's reply:

Bumbed out: Believe me I'm not lacking spirit. I was there today (as I have been for each of the Challenge days). I appreciate the passion and your spirit - if more people had it we would be able to sustain an extended season.

--Matt 

may regret, i thought we could expand the  season, i guess that 200 inches is enough to ride on

Matt's reply:

chad: lt has been an awesome season, one which will be remembered for years.

--Matt 

Hey Matt,

It's very dissapointing to hear that you're closing the season on an off-weather weekend with so much snow pack. It's been an epic season, so seeing it abandoned under such killer conditions is tough to understand.

You said you're worried about "quality of experience." Do you mean that next weekend, you'd need to wear golashes just to deal with all the run off? If so, say it - "experience" doesn't explain anything.

We're all sitting here wondering why you're abondoning 170+ inches of snow. There is no such thing as corn in Oregon. Just sticky, wonderful wet snow.

Please explain.

Matt's reply:

Closing: Thanks for the post. I was addressing the quality and nature of the surface conditions. In order to create spring corn, we need sunny weather during the day to melt or thaw, and then freezing weather at night for it to corn up or crystalize. It also helps to be grooming on a daily basis. The warming weather really won't allow for the refreeze, meaning the conditions won't be very good, except for perhaps a very narrow window of an hour or two at best.

We'd prefer to operate when we can offer a higher quality snow surface. 

--Matt 

Admit it your closing b/c it maximizes profit. I think we'd all feel better if you just came out and said it.  There will still be nearly 10 feet of snow after the "supposed" heat wave comes.  Plenty to continue opps late into May and maybe June (with less snow I rode last year on 6/4, and I've ridden past 5/20 for a couple years straight).  I guess I'm just venting because when mother nature sh#ts on us and we have poor snow the season pass holder gets screwed...and now you're not giving us the upside to being a season pass holder when the snow's good; boo.

Oh well time to go ride Park at Timberline.  Which leads to vent #2: Why no good parks this year?

Matt's reply:

Jerry: Thanks for the post. As of Sunday, Meadows will have operated 165 days. That's a long season by any measure - even if we don't make it all the way through May, and a great deal for a season pass holder, particularly as great as the snow was this season.

--Matt 

this was the worst season managed to date.

i havent been so dissapointed in my life.

you let everyone down time and time again.

everyone knows what you really want. money money money

if you cared about any of the people you would open again for next weekend because the rain this weekend.

they did that in the past.

mt hood has soooo much snow.

and you are closing.

you are the worst.

Matt's reply:

Wizard:  Sorry to disappoint you.  I wish I could change the weather forecast for the next two weeks, but this forecast is actually pretty typical for Mt. Hood this time of year.  True to the May challenge concept, we remained open when we had favorable conditions that brought a reasonable number of guests to MHM.  That won't happen this weekend -- mostly due to the weather.  With the forecast for this week, surface conditions will continue to deteriorate rapidly.  Meanwhile, guest interests turn to the many other outdoor recreational activities that make our region so unique.

I have to totally disagree with your assessment of our management team.  They did a tremendous job this epic season and deserve great respect and appreciation.

Finally, on behalf of our entire MHM Team, we fully understand and respect that you have many excellent choices on where to ride in Oregon.

Thanks for the post.

 -- Matt

Thanks to crew at Meadows.  You guys rock.

It was a wonderful year and the best $400 I could spend, but I guess It's time to start counting down until opening weekend.   Have a great summer everyone.

Also, thanks for the blog.

Matt's reply:

Ryan: Thanks for the post - and you are very welcome. We have a lot to accomplish this summer, but we are also looking forward to next winter.

--Matt 

Wish meadows would stay open longer but it's understandable. Had to come to an end sooner or later. Was a fun season of riding with lots of snow.  I hope you decide to keep the 4x4 pass available next year. It's pretty easy to get spoiled here in Portland. I grew up in Eastern Washington going to Mission Ridge where the season ended last month, getting even a decent amount of snow is a hit or miss every winter and there is no summer riding. Even though Meadows is closing. You can still go riding or skiing all summer at tline. Thanks for a great season. Look forward to next winter at meadows.

Matt's reply:

Brian: Well stated - it has been a great season. Have a great summer and we'll see you next season.

--Matt

 

Well, sad to see it end. I know you have operational reasons that impact your decissions that not all of us are privy to. Having said that, in the interest of good public relations and as a thank you to loyal pass holders and those who bought spring passes, I think the best course would have been to announce the closing as you have done, but to make next weekend the end. It would have provided a little more notice to our guests. I was on snow all day and was able to hear a lot of the talk from our guests and in general there is a feeling of betrayal. My fear is that what we save by closing this weekend may cost us far more next season in less season pass sales and repeat business. I honestly think more notice would have given us a lot more goodwill from our guests. I actually taught guests today who had purchased 3 day learn to ride deals and were planning on coming next Saturday to use those lesson vouchers and they are not going to be happy about this no notice closing.

Matt's reply:

Snowolf: The whole purpose of the May Challenge was to create a way that we could work with our guests to extend the season in a mutually beneficial way. If the result is that we're creating ill will, then we'll really need to look at it closely for future seasons. It's hard to believe that extending the season weeks beyond our announced closing date, and the dates that most of the other ski areas have closed would result in people not wanting to purchase season passes.

Regarding the 3 time learn to ride, that product was to have been pulled the last weekend of April. If someone purchased it at the ski resort today (Saturday) we would prorate usage and refund the difference.

--Matt
 

well... that is dissapointing. There are so many things that could have been better about this situation and none of them were even considered by you. I know this blog isn't to rant and rave about that kind of stuff because you do leave it open for us to share our opinions (thanks for that). I guess it's just when it sounds like your not even taking them into consideration.

If this blog is truely what Dave set it up to be then why don't we see any action from it (especially during the may challange!)  if everything is set it stone then stick with that. If you really want our opinion on something and are actually going to roll with it then do that! one way or the other, we just want a firm foot in things, and don't tell us it's firm but then ask for opinions that you can just throw back at us, it's a waste of time.

But enough of that, I'll be working tomorrow so I won't make it. My season was amazing, it's not about the resort, terrain, service. it's about the fact that we can enjoy this beautiful mountian that can give and take with the best of them, from turning Roach bowl into a seventy footer. or taking the fastest slash off of the texas trail and throwing a wall of snow at your friends. or maybe its in the hrm trees and finding how skinny you actually are or maybe being on MHX in the sixty five mile an hour wind. all of it is the experience.

Ski and snowboard equip.        2500

season pass                     300

Gas...(God forsaken $ amounts)  ----?

Pow hits down heather in april...         Priceless

I can't even explain how many good memories I have with this sport... but I know they aren't ready to stop now! we'll see ya next season, and hope that it gets here soon

Matt's reply:

Kris: Thanks for the post. The comments expressed on this Blog do influence our decision making. Some are instantaneous, some take longer. Other times the comments verify our decisions. Thanks for reflecting on the season!

--Matt 

Matt,

This was handled poorly.  What you should have done was announce that the count for Saturday was low and that being open for next weekend was in jeopardy unless a lot of people came up on Sunday.  The ultimate effect, closing after May 11, would probably have been the same.  But this looks like you're reneging on a promise.  What it really means is that the May Challenge was, "We'll stay open for the next weekend if 4500 people come.  That is, unless we decide to close anyway."

Connor

Matt's reply:

Connor: Thanks for your post. That would have been another way to present this - I appreciate the suggestion. We really wanted to inform those who wanted to be up here on closing day that tomorrow would be it. We were more concerned about that.

--Matt 

You said in a response earlier that, "There has been more effort and financial investment in grooming, park building and maintenance at Meadows this season than any other season".  This is hard to believe seeing that the first year when the whole paradise parks thing came out there were twice the parks up and going then there were this year.  Those parks were actually something enjoyable also and gave great variety to the riders.  I feel if anything this season was one of the worst park seasons for meadows.  Yeah there were weather issues but when you close weekdays in the spring and cant even build a decent park on cascade to rake in more riders/customers it looks like you hurt yourself not only short term but in the long term.  Hopefully next year we can look forward to a more creative and ambitious park crew that pushes the limits and can brings meadows parks status up to match those of resorts in California, Utah, and Colorado.  Sorry for being a little off topic but I know I'm not the only one feeling this way.  good luck with the summer months.

Mike

Matt's reply:

Mike: Thanks for the post. I appreciate the comments as well as the advice.

--Matt 

WoW!!!!

I had soooo much fun when I got my Spring pass last year. Every weekend was so festive with the music and all the activities. We was amped to get a full season passes for this year and experience all of the fun again.

This year, the snow was phenomenal. But I cant say that the atmosphere could even compare to last years.

To make it short sweet and to the point. I am Highly disappointed that you are ending things so abruptly.

That is WACK.

There is TONS of snow and it just seems that you don't give a crap about the people that have been up here supporting you every weekend.

"We got your money, So yall have a nice summer now"

Yeah Well Thanks

Matt's reply:

Bunny: I am sorry that you are unhappy, that wasn't the intent. We do want you to enjoy the summer. A bit harsh to say we don't care about our guests and season pass holders, and somewhat unfair to judge this season-long commitment on this decision as to when we close. But I do understand that you and others are upset and want this season to continue.

--Matt 

--Matt
 

Matt,

I agree that this decision was handled poorly as well.  The previous comments sum up my thoughts, I just wanted to provide another voice of agreement.

Brian

Matt's reply:

Brian: Thank you for your post - I appreciate you expressing yourself.

--Matt 

Thanks for an awesome season.  Looking forward to next year.  here's hopin for a better early pack...but always dreamin of great spring snow.  cheers

Matt's reply:

Aaron: Thanks for the post - November will be here before we know it!

--Matt 

Matthew,

I could not help but respond to this blog after reading all of the negative and rude postings.  What is wrong with you people?!  This season has been amazing and ALL OF YOU should appreciate the hard work and dedication put forth for YOU by all MHM employees, which by the way (ryderblue) do have REAL JOBS!  Without them none of you would have been able to enjoy this epic season.  My mother used to say "If you can't say something nice, don't say anything at all".  Perhaps more of you should adopt that philosophy and be grateful for what you have rather than what you don't.

Have a great summer!!!

Matt's reply:

Incognito: Thank you for expressing appreciation for the dedication and commitment shown by our staff this season. They truly enjoy sharing this beautiful mountain with guests, but to receive this recognition makes it even more satisfying.

--Matt 

Matt:

Can you refresh us on how you detemine if the May challenge is met and what the numbers were.  Telling people the actual numbers might help them understand your position a little better.  I agree the lot yesterday wasn't 75% full, but it looked somewhere between 50% and 62.5%.  And what was it last weekend?  If I remember correctly, Saturday was not good but Sunday was.  How good and how bad?  

Also, why did the signs at the top of Cascade say that the runs were open all the way down, but then they were closed off when I got there (Twilight, Moon, etc?  

Thanks,

Brian

Matt's reply:

Brian: In the past the target was around 4000 skier visits for the weekend. We exceeded the number last weekend. This weekend we got a little over half way there. I'm checking with patrol regarding the Cascade signage.

--Matt 

Wow! Everyone is angry that it is finally spring. Great season Matt. Whatever you have to do to keep those lift prices in check, I am all for it. Now it is off to the Palmer snowfield to get a tan! See you next year. Can't wait to watch the cannon go off! -gt

Matt's reply:

gt: Thanks for the post - we have a history of keeping those season passes affordable, and still making improvements through reinvestment in the experience. We have a lot of capital improvement projects which will keep us busy throughout the summer!

--Matt 

With a forecast like this, I'd head up next weekend. Sure beats the fog and rain of Saturday!

Friday Night: Mostly clear, with a low around 36.

Saturday: Sunny, with a high near 59

Matt's reply:

Slush: If you like slush this is a good forecast for you. It doesn't really make for the  kind of surface condition that most want to ride and ski on.

--Matt
 

Thanks for a great resort to ride in during a epic season. My wife also says thanks for a great year of riding. We can't wait till next season. By the time all was said and done we got our moneys worth. Cost us about $13 a day. I have no complaints. The snow was awesome this year!

On another note, it's sad to read through this blog and see all the complaints. Anyone want some cheese?

My only complaint was that I wish I could have spent everyday on the mountain.

See you next year!

Matt's reply:

C Dub: Thank you for making it a great season for us! I appreciate the post.

--Matt 

WOW!! what a season! every time i boarded at meadows, or ski bowl... there was fresh POW every time!! it was amazing. But its sad to see all this snow go to waste because of a few warm temperatures... actually alot! oh well, i guess we got spoiled a little too much, and now mother nature is turning around to summer. well...                

              cya again next year!!!

Matt's reply:

aaron: 07/08 was really great - 08/09 will be devine! See you in the fall.

--Matt 

Wow...this has bean counter mentality written all over it. Agreed with comment above that this was handled VERY poorly from a customer relations standpoint. This simply shows that there was no real "challenge" in the first place!

And what makes this worse is that you are responding to the negative comments here by threatening to do away with late closings altogether!!  Again... very poor commentary to end a season that has blessed you with record snowfall and PROFITS (something you conveniently never mention).

How ironic that you are closing on a day with temps in the 20s and snowing. Nature will not give us this every year Matt... it is disappointing to see how you are squandering this all in the name of the almighty dollar.. and now threatening to do away with late closings altogether. Again.. wow

Oh well... on to timberline/ski bowl my business and next year's pass money will go. Good luck to you in watching that 15 foot base and the opportunities it could have provided melt away....  

Matt's reply:

I've stated this before but it bears repeating. Based on the turnout Saturday and the forecast for Sunday, we knew that the challenge would not be met this weekend. We wanted to let those who wanted to be on the mountain on closing day to know that this would be it. 

--Matt 

Matt,

Just one question, I didn't make it up this weekend and still have all of my gear in my season locker. I'd like to get it before next year incase meadows has a slow opening and I need to go ride somewhere else. Will I still be able to come up and get my equipment out of the locker? I'm assuming the resort doesn't turn into a ghost town immediately. Let me know if there's anyway to grab my stuff.

Thanks

Matt's reply:

steve-o: Good question - we'll post that information on our web site for season locker holders who need access.

--Matt 

you guys are probaly one of the stupidest resorts why would you do this? timberline still open everyday and other resorts with less snow than us are staying open till mid june. what a great move meadows. ill be buying my pass next year at timberline and skibowl. Thanks for crappy parks to!!!!

Matt's reply: 

Sorry to upset you so. That's really not our intent. Enjoy the skiing and riding where ever you decide to go.

---Matt 

Ryderblue should go back to his real job!  Most likely flying a desk someplace.  It was a great season.  Best SKIERS season ever!

Thanks!!!

Matt's reply:

beatdown: Thanks for the post - I agree with you, it was a great season!

--Matt 

What?!?!?! This is a major disappointment to myself and my friends.  We all still had big plans to close out this season's EPIC, still MASSIVE base, with some sunshine attached... I may be able to make it up today, but everyone I know is busy with their mom's and really bummed they will not be able to charge it. It sounds a bit lazy to me that you cannot figure out how to make money off the Spring crowd and conditions. Bummer.

Matt's reply:

Dave: Thanks for your comments. I am sorry that you're disappointed, particularly at the end of such a great season.

--Matt 

You Said That meadows will be making some improvements. What specificly are those?

Matt's reply:

Christian: I'll be dedicating a blog topic to that shortly. Thanks for the post.

--Matt 

Matt,

First of all thanks for doing this blog.  It's nice to know what's going on.

Second, it was a great season, thanks to all your folks for the hard work.

Third, don't let the whiners and complainers get you down.  Most of them seem quite greedy and self-centered. While most of the rest of the world over the history of the human race have struggled for mere survival, we get days and days of playing in the snow at a place just an hour or so away.  It's really an incredible opportunity.

Stu

Matt's reply:

Stu: Thank you for a refreshing perspective. I know we serve very passionate guests who hate to see the season end. The Blog is a great way to communicate and exchange ideas - and it is definitely serving its purpose.

--Matt 

Thanks for a great season.  My only disappointment is waking up this morning and checking this blog.  I don't check it all that often, so to find out that the season is closing today is frustrating.  It would have been nice to have a bigger window to respond too.  Had I known yesterday that today was going to be the last day I would have gone up this morning.    I'm sure there are a lot of people out there sharing the same thought.  

I really think you should consider opening for next weekend and making an announcement that regardless of what happens it will be Meadows last weekend.  I think it's only fair to allow people time to react and plan for their last trip to the mountain.  A bit of closure if you will.  I also think it will show a lot of class and support for your customers.  

Regardless of opinions, the differences that drives us, we all have one common denominator and that is we all love meadows.  I think it would do justice to sacrifice the numbers announce a closing date people can prepare for, and stay open one more weekend regardless of what's being forecasted.  

You have the ability to make that happen.  Show us our opinions really matter.  

Side Note:  I'm not even going to be in the State next weekend, I'm suggesting this for everyone else.

Matt's reply:

James: Thank you for your thoughtful (and unselfish) post. We have had discussions about whether it is better to set a closing date that everyone can plan on, or simply extend the season on a weekend to weekend basis. We did update our blog and web site and sent out emails to our enews and powder report subscribers before 4 PM Saturday, announcing that today would be the last day. Sorry for the disappointment first thing this morning, but thank you for making it a great season.

--Matt 

I would realy like to see lots of pics of the mountain and the streams oppening up! Sounds cool and thanks

Matt's reply:

dominick: Thanks for the post - it is pretty impressive. The creeks can be revealed very quickly with spring weather and this is a good time to remind everyone to be careful as they venture into the backcountry. The warming weather can make the snow less stable and the melt creates ravines and melt outs.

--Matt 

I really like reading the blog and the feedback opportunity it provides us customers. I'm sorry you get so much negative energy though. Thanks for the great season! Sure hope you will be able to keep the 4x4 deal going.

Matts' reply:

whiners: Thanks for the comment. The Blog is a great communication tool for all of our guests who have a passion for Meadows and the mountain. 

--Matt 

why is everyone so angry??? if you feel cheated, ripped off, pissed off, and/ or otherwise - it's your own faults. the season was what - 6-7 months long. shoot, i'd say that's PLENTY of time to ride. priorities - get em straight. happy sunshine, hikes bikes, and bbq's folks!

Matt's reply:

nick m: Thanks for the comments. It has been a great season!

--Matt 

I jut wish that you guys would have at least a warning weekend like you guys have done in the the past it was also stated yesterday even if we did meet numbers that you guys were still going to close anyway. everyone on this blog is right you guys should give next weekend as being the last weekend. I rememember last season we didn't have as much snow as were do but we still went into the second weekend. This season we are in the second weekend and were calling it quits

JUST DON'T MAKE SENSE.

Matt's reply:

prettyeyes: Thanks for the comment. I appreciate the input.

--Matt 

good to know that for the most part you seem to disagree when ppl complain about the management and decisions you've made this year, however, there are a lot of ppl complaining. hmmmm. get a hint. something isn't working out and there are alot of unhappy customers. for god sake matt, support the locals, show a little respect and even if its just two chairs (easy rider + buttercup), you'd be making alot of ppl happy. with that said, and i know your not going to do that. i am also pretty dissopointed with how you handled this season.

Matt's reply:

Danny: Thanks for the post. I don't think extending the season and then running the two llifts you suggest would make many people happy. Part of the problem is the increased expectations guests have, particularly in a season like the one we experienced. The reality is to offer an extended season we need to limit operations and make decisions about what lifts and terrain will be open. 

--Matt 

What happened to the May Challenge? I saw your notes on how "history shows that the challenge won't be met." To heck with history! You could have waited until the end of the weekend. Honestly. Or at least told people that the numbers were low on Saturday instead of preemptively closing. I think next year it might be Timberline getting my $$, not MHM.

Matt's reply:

LAME: I've explained why we chose to announce the closing on Saturday, to allow those that would want to be at the mountain on closing day an opportunity to do so.  Another way would be to wait for Sundays numbers to affirm that the Challenge wasn't met, then announce that we were closed. Good info to have for future decision making.

--Matt 

I'm very suspicious that the premature closing announcement has something to do with the Mt. Hood Classic cycling race finishing in the Mt. Hood Meadows base area next Saturday. Go ahead and deny it. Either way, the "closing date" was handled poorly and I am not impressed. I am hopeful that Tom Spangler knows how to run a ski resort better than this.

Matt's reply:

Jay: The Mt. Hood Cycling Classic has nothing to do with this decision. Sorry you're not happy with the way the closing date was handled. Tom's record and reputation as a seasoned ski area professional speaks for itself.

--Matt 

Time to get some skins and enjoy the spring.  I can't believe I was riding a lift in June the last two seasons and not this one, which had far better snowfall.  You've got to do what you've got to do.  We don't want to see you struggle like Ski Bowl ;)  You should rent them a couple of your snowcats to help dig out the Alpine Slide.

On a happier note, what a great year!  Can't wait until next...

Matt's reply:

Brian B: Thanks for the post - use the appropriate precautions when heading into the back country, especially this time of year when warm weather will change conditions quickly. Last season we closed the third weekend of May (we weren't operating in June).

--Matt 

Matt, trying real hard to be supportive.  I read all the posts and the responses on this blog and I have to say the majority of the time I can't believe what people are complaining about.  That said shutting down the May Challenge this way just really sucks.

There is no good way to spin calling it a season without letting all of us try to make good on the challenge.  The post above was right on.. sending out a call to come up and make the 4500 visits would have been the right way to do it.

Like another poster said you guys may not have a legal obligation but, I personally feel like its a credibility thing.  I've been very loyal to Meadows for a long time.  I've held a pass each of the last 4 years and spent about 90% of my time riding at meadows for as long as I can remember.  

Very honestly this is the first time I have thought to myself that I will buy a Fusion Pass next year.  Save the extra 30 minute drive to meadows and hang at T-Line and Ski Bowl.  I've made a ton of life long memories at meadows and it would suck to leave my loyalties for one WTF moment.  Real weak man, real weak.

Matt's reply:

Guy: Thanks for the post. You've been riding Meadows almost exclusively for four seasons. Thank you for that. I do hope you choose Meadows in the future. Hopefully you've been satisfied with the way we have operated for the four years and won't let the way we have decided to end this season interrupt the relationship.

--Matt 

Nice quick announcement to close on mothers day!  First time in 22 years I have not skied the last day.  I cannot mention in words how upset I am over this.  As a mother of 3 I'm not one to "blog"... I leave that for my sons (whom I'm sure have expressed their disgust in your snowboard parks to the point this message probably won't even be read), but I feel when I buy 5 season passes I ought to be able to go as long as conditions or "challenges" are met. I understand the main lot was 3/4ths full today and conditions were great (170" base, snowing). For my 24th year skiing I'll be getting a fusion pass.

Sincerely lost customer(s),

Diane P.

Matt's reply:

Diane: I am sorry that you were not able to join us for the closing day - we tried to get the announcement as quickly as possible Saturday afternoon. I wish you great skiing and riding on Mt. Hood where every you decide to go in the future.

--Matt 

O.K. Matt,

You've dealt with a lot of griping so far, so here is an opportunity to generate some positive vibes...Can you talk about what kind of improvements Meadows is planning for the summer?  How will the mountain be different come next November?

Thanks!

Matt's reply:

Michael: I'll be posting a new blog regarding that topic next. I appreciate the suggestion.

--Matt 

For everything there is a season and all good things must come to an end.

I lived sixteen years in one of those famous ski towns in Colorado and am quite use to the mountain closing the second week of April with over a 100" base. We all new it was time to grab the kayaks and mountain bikes and head for Utah. There was little complaining, it was just time to move on.

Matt is right about the probable conditions next weekend, with the warm weather coming it is all going to turn to wet glop. Besides the secret of success for any business is to leave the customer wanting more. Time to start the count down to the next season!

Thanks for a great season!

Matt's reply:

Mark: Thanks for the post. It's great to get this perspective from other states  and ski areas.

--Matt 

Dear matt,

I am sad to hear that you have decided to close down meadows for the season. What a great winter we had! I Love meadows, 1.) The snow and terrain are amazing 2.) The friendly staff, and 3.) The fun events and spring days on the decks. With that said I have a few suggestions/ questions i hope you will ponder over the summer.

     Why are meadows terrain parks a joke compared to other resorts? Mt Hood is a mecca in the snowboard/ski industry. It is home to some of the best snowboarders around the world in the summer and host to some of the best freestyle skiing and snowboard camps. I think its about time Meadows considers honoring Mt hoods reputation, and re-vamp their terrain parks. I feel you guys are trying, but not hard enough. Perhaps taking a visit to other mnts would give you an idea of how far behind our parks are compared to others. Park city, Northstar tahoe, sierra tahoe, Keystone, mammoth, and june are just to name a few. Even Mnt bachelor and Timberline have stepped it up these last few years. One of the best terrain parks in the U.S. is at Bear Mnt in southern california. Its a mom and pops owned resort. They're not a huge corparate company but they know the buisness benefits of building a innovative park, and they know that it's fairly inexpensive to do. Take a look at their website and see what they offer. Meadows would do well to take a step in the direction Big bear has gone. We need to get more companies in our industry involved with our mnt to help support our parks. How bout making signature features for your freestyle teams?? Please consider looking at Bear for suggestions. The next resort in oregon that takes the next step at building the baddest terrain park, is going to be the next leading mnt in ticket/ season pass sells. The proof is in the pudding matt. Just take a look. www.bearmountain.com

                Sincerely,

                Mr. Gonzales

Matt's reply:

Mr. Gonzales: Thanks for your comments and suggestions, as well as the references for us to look at. It does help us in gathering information for decision making.

--Matt 

Well was hoping to make in down from Seattle later this month as all the resorts up here are now closed as well.  I was impressed with the few days I did make it down to Meadows this year.  I grew up skiing at Meadows till moving north several years ago but always make it down for several days during the holidays and this year the level of customer service from the hosts, rental shops (my brother and sister in law did the learn to ski package), wait staff and lifties was marked improvement over years past.  I'd also say it was a notch above all the Seattle ski areas I frequent the rest of the year.  

On the flip side some of the management/operational decisions rank up there with Crystal Mountain's as appearing, to the customer at least, as being purely business driven rather then a balance between business and customer expectations.  Announcing the May challenge is over before being the latest.  You often give reasons why something wasn't/can't be done but how about go the other way every now and again wow us with something that is clearly above and beyond from the customer point of view?    

Anyways its been a great year all over the northwest, hope to be back at Meadows this Thanksgiving.

Matt's reply:

Chuck: Thank you for the posting. We hope to see you at Thanksgiving (or before!) as well.

--Matt 

I am highly disappointed at this years management.

The parks were particularly bad.

Cascade super park wasn't even ever opened.

The lips on Easy Rider park fell apart under you feet half the time.

Obviously your just lazy and money hungry.

You could've stayed open a few more weeks easy.

And please don't reply saying your sorry how "I" feel because "we" feel let down and angry.

This Season's snow was incredible and if you employee's had been on the job it would've been even better.

Wow..

Matt's reply:

Wow: Sorry to disappoint you. We will try harder to please in the future. I do want to say that I am extremely proud of the efforts made by our staff members this year to improve the guest experience at Meadows.

--Matt 

well in my last blog you replied that the weather was typical for this time of year.

i dont remember when it last snowed in may.

and you said we didnt make the number so we had to close.

well in the past not under your management i remember if we did not make the number due to weather dave would extend it untill the next weekend.

but you wouldnt make any money which is a HUGE problem.

and i have respect for all the people who work at meadows and the park crew is good also cause i know paulino is a sick park guy and ive seen mt hood meadows park in the past.

i have no respect for you.

thanks for the worst season to date

Matt's reply:

Gandalf: I appreciate you placing your frustration on me and not on the crew. They worked tirelessly to create the best experience possible for our guests.

--Matt 

I am very disappointed with the quick decision. Last year we were given another weekend after Mother's Day. I thought the same would happen this year, especially with the high snow pack and the already upset clientele. This was a chance to really show us that you're not all about the money. Last weekend Ski Bowl had next to no one show up. As a thank you to their customers, they stayed open this weekend and let everyone ride for free. That combined with the weather and Mother's Day total affected the Meadows turn out this weekend. I didn't come up this weekend because I was busy with Mother's Day and I assumed you would think of the customers by announcing that next weekend would be your last. I didn't check the website yesterday. I didn't see until just now (7pm Sunday) that today was the last day. Not much of a heads up. If you had announced that even though there was a low turn out this weekend, you would stay open one more weekend, I and countless other people would have showed up next weekend regardless of conditions and said thanks by spending money on food, drinks, apparel, etc. But with your decision, I'm afraid you've lost the trust and confidence of loyal customers. For the first time next year, I will think very hard before buying a Meadows pass. Your decision is going to cause you to lose more money in the long run. Oh, more money spent on grooming and parks this year??? How can you convince anyone of that ridiculous comment?

Matt's reply:

Chris: I am sorry that you're upset with the way the season turned out.

--Matt 

Why have a challenge if your going to end the season based on history?

Matt's reply:

rob: To let those who wanted to be at the ski area closing day advance notice. Thanks for the post.

--Matt 

matt,

i want to say that the beginning of this year started off amazing and skiing amazing powder everyday was amazing something that doesn't happen at meadows to often. i think december/jan were your best months by far. from then on i don't think you really had your priorities right. once it moves into the spring most people start to change into park riding time. and this year i'm not gonna lie your parks were weak. you barely mustered up 2 decent sized jumps.  I really think you could have mazimized profits which seems to be more of a focus to meadows this year then your customers enjoyment. you catered more to the old 50 yr old groomer rippers then to majority of your spring crowd which is park riders. i think you did not take advantage of the amazing base we had this year. and you keep saying that weather stopped your park building but t-line had good parks all year and kept them up even with all the storms. i think you are gonna loose alot of business to them next year because of your decisions this year. you may get what you want though and loose the kids in the parks which seems to be the direction your moving.

Matt's reply:

hoodskier: Thank you for your post and sharing your perspective on this. I've addressed our park situation throughout the season and it is well documented in the Blog. We will be addressing parks in an upcoming topic after we have a chance to review the season from a parks perspective and address issues and opportunities for next season.

Thanks! 

--Matt