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Refund Policies

2019-2020 Suspended Season Daily Product Refund Adjustment

  • Those that have purchased a daily product for the 2019-20 season with a product date after 3/22/2020 will be automatically refunded. These refunds take 5 - 7 days to process, if you should have received a refund and did not after 7 days please reach out to us so we can get it taken care of.
  • For those that have vouchers than can be used at any time during the 2019-20 season those vouchers will be valid for the first 3 weeks of the 2020-21 season.

Date Specific Single Day Tickets, Lessons & Rentals Refund Policy 

  • These products may be refunded back to a credit card or stored value if requested to Mt. Hood Meadows within 24 hours of purchase and as long as the request is made more than 48 hours ahead of the selected product date. 
  • Products may be returned for a full credit to stored value if the request is made at least 48 hours ahead of the selected product date. 
  • Once it is within 48 hours of the selected product date or if the product is not used on the scheduled date, a customer may be granted a stored value credit for the full purchase price minus a $5 administrative fee per order if the request is made by May 15th of the current season. 
  • All products are non-transferable and may only be used by the participant named during product purchase.
  • After May 15th of the current season there are no refund or credit options available for these types of products.

Non Date Specific Lesson, Rental, and Lift Ticket Product Refund Policy

  • These products may be refunded if requested within 24 hours of purchase and the product has not been used. 
  • After 24 hours from time of purchase has passed, the products are non-refundable and customers have the following options:
  • The product may be used anytime during the current season in which the access is valid.
  • Customers may get a credit to stored value which may be used for a future purchase if the request is made by May 15th of the current season. 

  • All products are non-transferable and may only be used by the participant named during product purchase.
  • After May 15th of the current season there are no refund or credit options available for these types of products.
 
 
Consecutive Week Program Purchases:
  • Consecutive-Week Programs may be refunded if requested within 24 hours of purchase and the product has not been used.
  • Consecutive-Week Programs may be refunded if requested at least 48 hours ahead of the program start date.
  • In the case of an injury that prevents participation in a program, a pro-rated refund may be given for the missed program dates with a doctor’s note to verify the injury prevents participation.
  • In the case of a program cancellation by Mt. Hood Meadows or the program organizer a prorated stored value credit may be given if the participant cannot make up this missed program date.
  • All products are non-transferable and may only be used by the participant named during product purchase.
  • After May 15th of the current season there are no refund or credit options available for these types of products.
  • A maximum of one make-up lesson is available for a participant that misses part of a program if that participant's purchase includes a lesson.
    • Rental and Lift portions of the program purchase may be made up anytime after the missed program date during the current season when the access is valid.
    • There are no refunds or credits available for missed program days.
    • There are no refunds, credits or makeups available for the bus portion of the program in the event of a missed bus.

Private Lesson/Camp/Clinic Refund Policy 

  • May be refunded if requested within 24 hours of purchase and as long as the request is made more than 48 hours ahead of the scheduled start date.
  • Injury: A pro-rated refund may be given for the missed dates with a doctor's note to verify that the injury prevents participation.
  • Private Lesson refunds are subject to a $25 cancellation fee if requested within 48 hours of scheduled lesson or after missed lesson.
  • In the event a camp is missed without a refund being requested 48 hours before it is scheduled, no refund is available and the customer may get a credit to stored value, which may be used for a future purchase if the request is made by May 15th of the current season.
  • Clinics missed without a refund being requested may reschedule the clinic on another day the clinic is being offered or the customer may get a credit to stored value.
  • All products are non-transferable and may only be used by the participant named during product purchase.
  • After May 15th of the current season there are no refund or credit options available for these types of products.
  • Winter Camps: A maximum of one make-up lesson is available for a participant that misses part of their camp.
    o Rental and Lift portions of the program purchase may be used anytime during the current season that the access is valid.
  • Summer Camps: No make-up dates are available for missed days.
     

Season Pass Refund Policy

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  • Season Passes are non-refundable without Pass Protection.
  • Pass Protection is offered to every one of our guests who purchase a Season Pass including the Value Pass, 5 and 10 Time Passes, Business to Business Passes and Progression Passes.
  • Season Passes are non-transferable to other people or seasons.
  • Season Pass refund claims must be submitted within 30 days of original injury/diagnosis, job/military relocation or moving.
  • Season Pass refunds must be backed up with documentation from physician, personal orders or change of address from the US Postal Service.
  • Complimentary Season Passes are not eligible for any refund or roll-over.
  • The last day to request a season pass refund is April 1st of the season the pass is valid for.
  • No check or cash refunds will be issued.

Culinary Event Refund Policy

  • These products may be refunded back to a credit card or stored value if requested to Mt. Hood Meadows within 24 hours of purchase and as long as the request is made more than 24 hours ahead of the selected product date. 
  • Products may be returned for a full credit to stored value if the request is made at least 24 hours ahead of the selected product date. 
  • Once it is within 24 hours of the selected product date or if the product is not used on the scheduled date, there are no refunds.

Park and Ride Refund Policy

  • Bus seats are non-refundable and must be used on the designated day your reserved. If the bus is missed or it is chosen to not come up on the designated day, the seat will be forfeited.
  • If the bus is cancelled by Mt. Hood Meadows for any reason, the bus purchase will be returned to Stored Value unless we are contacted for a credit card refund.
  • Please refer to the appropriate refund policy for all other prepurchased products.