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Refund Policies

Date Specific Single Day Tickets, Lessons & Rentals Refund Policy 

  • These products may be refunded back to a credit card or stored value if requested to Mt. Hood Meadows within 24 hours of purchase and as long as the request is made more than 48 hours ahead of the selected product date. 
  • Products may be returned for a full credit to stored value if the request is made at least 48 hours ahead of the selected product date. 
  • Once it is within 48 hours of the selected product date or if the product is not used on the scheduled date, a customer may be granted a stored value credit for the full purchase price minus a $5 administrative fee per order if the request is made by May 15th of the current season. 
  • After May 15th of the current season there are no refund or credit options available for these types of products. 
  • All products are non-transferable and may only be used by the participant named during product purchase.

Non Date Specific Single Day Tickets, Lessons & Rentals Refund Policy

  • These lift tickets may be refunded if requested within 24 hours of purchase and the product has not been used. 
  • After 24 hours from time of purchase has passed, lift tickets are non-refundable and customers have the following options:
  • The ticket may be used anytime during the current season in which the access is valid.
  • Customers may get a credit to stored value which may be used for a future purchase if the request is made by May 15th of the current season. 

  • All products are non-transferable and may only be used by the participant named during product purchase.
 
 
Consecutive Week Program Purchases:
  • Consecutive-Week Programs may be refunded if requested within 24 hours of purchase and the product has not been used.
  • Consecutive-Week Programs may be refunded if requested at least 48 hours ahead of the program start date.
  • In the case of an injury that prevents participation in a program, a pro-rated refund may be given for the missed program dates with a doctor’s note to verify the injury prevents participation.
  • In the case of a program cancellation by Mt. Hood Meadows or the program organizer a prorated stored value credit may be given if the participant cannot make up this missed program date.
  • A maximum of one make-up lesson is available for a participant that misses part of a program if that participant's purchase includes a lesson.
    • Rental and Lift portions of the program purchase may be made up anytime after the missed program date during the current season when the access is valid.
    • There are no refunds or credits available for missed program days.
    • There are no refunds, credits or makeups available for the bus portion of the program in the event of a missed bus. 
    • All products are non-transferable and may only be used by the participant named during product purchase. 

Private Lesson/Camp/Clinic Refund Policy 

  • May be refunded if requested within 24 hours of purchase and as long as the request is made more than 48 hours ahead of the scheduled start date.
  • Injury: A pro-rated refund may be given for the missed dates with a doctor's note to verify that the injury prevents participation.
  • Private Lesson refunds are subject to a $25 cancellation fee if requested within 48 hours of scheduled lesson or after missed lesson.
  • In the event a camp is missed without a refund being requested 48 hours before it is scheduled, no refund is available and the customer may get a credit to stored value, which may be used for a future purchase if the request is made by May 15th of the current season.
  • Clinics missed without a refund being requested may reschedule the clinic on another day the clinic is being offered or the customer may get a credit to stored value.
  • Winter Camps: A maximum of one make-up lesson is available for a participant that misses part of their camp.
    o Rental and Lift portions of the program purchase may be used anytime during the current season that the access is valid.
  • Summer Camps: No make-up dates are available for missed days.
  • All products are non-transferable and may only be used by the participant named during product purchase.
     

Season Pass Refund Policy

https://www.skihood.com/resort-services/passholder-benefits-and-services/pass-protection

  • Season Passes are non-refundable without Pass Protection.
  • Pass Protection is offered to every one of our guests who purchase a Season Pass including the Value Pass, 5 and 10 Time Passes, Business to Business Passes and Progression Passes.
    • This $20 product covers the passholder if there is a season ending injury or illness, or relocation of 250 miles or more. It will provide the option for a prorated amount back. Passes cannot be refunded for any other reason.
    • Pass Protection is an opt-out product on our website and at the resort and can be added on up to 7 days after the original pass purchase.
  • Season Passes are non-transferable to other people or seasons.
  • Season Pass refund claims must be submitted within 30 days of original injury/diagnosis, job/military relocation or moving.
  • Season Pass refunds must be backed up with documentation from physician, personal orders or change of address from the US Postal Service.
  • Complimentary Season Passes are not eligible for any refund or roll-over.
  • The last day to request a season pass refund is April 1st of the season the pass is valid for.