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Refund Policies

 

Online Daily Lift Ticket Purchases:

  • Lift tickets may be refunded if requested within 24 hours of purchase and the product has not been used
  • After 24 hours from purchase lift tickets are non-refundable and customers have the following options
    • The ticket may be used anytime the access is valid during the current season
    • Customer may get a credit to stored value which may be used for a future purchase if the request is made by May 15th of the current season

Consecutive Week Program Purchases:

  • Consecutive-Week Programs may be refunded if requested within 24 hours of purchase and the product has not been used
  • Consecutive-Week Programs may be refunded if requested at least one week ahead of the program start date
  • In the case of an injury that prevents participation in a program a pro-rated refund may be given for the missed program dates with a doctor’s note to verify the injury prevents participation
  • In the case of a program cancellation by Mt. Hood Meadows or the program organizer a prorated stored value credit may be given if the participant cannot make up this missed program date
  • A maximum of one make-up lesson is available for a participant that misses part of a program
    • Rental and Lift portions of the program purchase may be used anytime during the current season that the access is valid
    • There are no refunds or credits available for missed program days
    • There are no refunds, credits or makeups available for missed buses

Online Daily Lesson, Rental and Camp Purchases:

  • Daily Lesson & Rental purchases may be refunded if requested by 4pm the day before the lesson or rental is scheduled
  • In the event a scheduled lesson or rental is missed without a refund being requested by 4pm the day before it is scheduled no refund is available and the customer has the following options:
    • The customer may reschedule the lesson or rental on another day during the current season
      • Rescheduled day must fit the same criteria as the original product purchase, IE a night lesson or rental may only be scheduled for another night
    • Customer may get a credit to stored value which may be used for a future purchase if the request is made by May 15th of the current season